BITS
Limited Warranty
Effective July 1, 2015
BITS Smart Strip, LLC, dba BITS Limited (BITS)
provides the following product warranty for the Smart Strip® and other BITS
Surge Protectors.
The Smart Strip has an unconditional
30-day money back guarantee. If you
purchase a Smart Strip and are not satisfied with it, for any reason within
30-days after the purchase date, simply contact
the company it was purchased
from
and request a refund. You
will be refunded 100% of the purchase cost.
Costs associated with freight and shipping to and from the Purchaser
will not be reimbursed. If you purchased
the unit directly through BITS then you only need to send us the unit at your
expense with a note stating you would like a refund.
Return shipping costs, if
applicable, are not refunded.
If you are unsure if you
purchased the unit directly through us please
contact us
and we
will help you determine if the unit was purchased directly from BITS. Units purchased directly from BITS are not
subject to a restocking fee within the first 30-days after purchase. After 30-days BITS will still accept returns
for refunds but will deduct a 25% restocking fee from the refund. No refund will be issued if the unit is returned
after 60-days of the purchase date.
If you are beyond the 30-day period after
purchase, then BITS Limited will provide support, product repairs, and/or
replacements at our option. If you did
not purchase your unit directly through BITS, no refund can be issued as BITS
was not the seller of the unit. We will
however attempt, within reason, to provide a working unit or resolve your issue
to the best of our ability.
WARRANTY
BITS Limited offers a 2-year warranty against
manufacturer parts and defects. If your
unit is found to be defective for those reasons and within the warranty period
we will provide product repairs and replacements. If you are outside of the 2-year warranty
period, BITS may still provide support and, at our sole discretion, repairs or
replacements.
Each Smart Strip and Surge Protector has a $30,000
connected equipment warranty. In the
event that you suspect surge related damage to your connected devices, follow these
steps: after we confirm the damage was
surge related, we will cover up to a maximum of $30,000 in equipment damage.
Contact us
to set
up a surge evaluation if needed.
The lifespan of the Smart Strip (or any
commercially available surge protector) is approximately 5 years depending on individual
factors such as usage, location, and other variables. Always verify that the PROTECTED light on the
top of the surge protector is illuminated indicating that the circuit is
working properly. If the light is not
illuminated, this means that the surge circuit is depleted and the unit has
reached the end of its useful life and must be replaced in order to provide continued
protection to connected equipment. Use
of a Smart Strip, or any surge protector, without a functioning and illuminated
Protection Light puts connected equipment at risk and is outside of the scope
of any warranty coverage. BITS shall not
be responsible for any surge related damage to connected equipment if the Smart
Strip is used after the PROTECTED light has failed to illuminate.
CLAIMS:
To file a claim for damaged connected
equipment, you must take the following steps and be prepared to provide the
following information:
a.
The
part number of the BITS Surge Protector.
b.
The
specific equipment and model number of the equipment that was connected to the
BITS Surge Protector at the time of the Occurrence.
c.
The
connected equipment that was damaged during the Occurrence and the extent of
the damage.
d.
The
date of the Occurrence.
e.
Where
you purchased the BITS Surge Protector.
f.
When you purchased the BITS Surge Protector.
g.
Copy of
the original purchase receipt.
h.
Phone
number and e-mail address that can be used to contact you.
BITS will then instruct you on how, and where,
to forward your equipment, receipt, and the BITS Surge Protector in use during
the Occurrence, and how to proceed with your claim.
Please make sure that you register your BITS
Surge Protector online on our website at
http://www.bitsltd.net
This warranty is valid only for the original
purchaser of the product. All claims
must be filed within 15 days of the Occurrence or the warranty is null and
void. Warranty is valid in USA and
Canada only. Not valid, offered or
available in any other country or territory, e.g., not valid in Mexico, Central
America, South America, or the Caribbean countries.
BITS will spend, to repair or replace
connected equipment found to be damaged as a result of the BITS Surge
Protector’s failure, at BITS’ option, an amount equal to either the fair market
value of the damaged equipment or the original purchase price of the equipment,
whichever is less, up to the maximum amount of $30,000 and as set forth in the
product packaging.
BITS reserves the right to review the damaged BITS
Surge Protector, any and all claimed damaged equipment or device(s), and the
site where the damage occurred. All
costs of shipping the BITS Surge Protector and the damaged equipment or device
to BITS for inspection shall be borne solely by the purchaser. BITS reserves the right to negotiate the cost
of repairs. If BITS determines, in its
sole discretion, that it is impractical to ship the damaged equipment to BITS, then
BITS may designate, in its sole discretion, an equipment repair facility to
inspect and estimate the cost to repair such equipment. The cost, if any, of shipping the equipment to
and from such repair facility and of such estimate shall be borne solely by the
purchaser. Damaged equipment must remain
available for inspection until the claim is finalized. Whenever claims are settled, BITS reserves the
right to be subrogated under any existing insurance policies the claimant may
have.
EXCLUSIONS AND LIMITATIONS:
All above warranties contained herein are null
and void if:
a.
The
BITS Surge Protector in use during the Occurrence is not provided to BITS for
inspection upon BITS' request at the sole expense of the purchaser,
b.
BITS determines that the BITS Surge Protector
has been opened, improperly installed, altered in any way or tampered with,
c.
BITS determines that the damage did not result
from the Occurrence or that, in fact, no Occurrence took place,
d.
the repair or replacement of the damaged
equipment is covered under a manufacturer's warranty or seller's extended
warranty,
e.
BITS
determines that the connected equipment was not used under normal operating
conditions or in accordance with any manufacturer's instructions for the
connected devices.
All BITS Surge Protectors must be plugged
directly into a properly wired AC power and must not be
"daisy-chained" together in serial fashion with other power strips, Uninterruptable
Power Supplies (UPS), surge protectors, three-to-two-prong adapters, or
extension cords. Any such installation as
indicated above voids this warranty. The
BITS Connected Equipment Warranty only protects against damage to properly
connected equipment where BITS has determined, in its sole discretion, that the
damage resulted from an Occurrence, and does not protect against acts of God including,
but not limited to, lightning strikes, flood, or earthquake, war, vandalism,
theft, normal-use wear and tear, erosion, depletion, obsolescence, abuse,
damage due to low-voltage disturbances (i.e. brownouts or sags), non-authorized
program or system equipment modification or alteration. Do not use this
product in any way with a generator, heater, sump pump, water-related device or
aquarium, life support device, medical device, motorcycle, marine vessel,
commercial truck, aviation aircraft, or golf-cart battery charger. BITS Surge Protectors are to be used indoors
only and in dry areas only. All
warranties contained herein are null and void if used in any manner with any of
the aforementioned devices.
This is the sole warranty of BITS in respect
to connected equipment, lost data or other damages; there are no other
warranties, express or implied, except as required by law. Implied warranties required by law include the
implied warranty of condition of quality, merchantability and fitness for a
particular purpose, and such implied warranties, if any, are limited in
duration to the term of this warranty. In
no event shall BITS be liable for incidental, special, direct, indirect, and
consequential or multiple damages such as, but not limited to, lost data,
and/or lost business or profits arising out of the sale or use of any BITS Surge
Protector, even if advised of the possibility of such damages. This warranty gives you specific legal rights,
and you may also have other rights, which may vary from state to state. Some states do not allow the exclusion or
limitation of incidental or consequential damage, so the above limitations may
not apply to you. Some states do not
allow limitations on how long an implied warranty lasts, so the above
limitations may not apply to you.